FAQ

Company

Loading..

Product was successfully added to your shopping cart.

5

Product was successfully added to your comparison list.

Yes, our products are manufactured to order in San Antonio, Texas. Take a look at our resource page to see all our materials and finishes to customize your products. If you don’t find a material or finish that matches your concept, don’t hesitate to give us a call at 800-597-1195 to discuss your requirements.

Yes, use our handy price configuration tool on the product page to build your perfect product. As you choose your product size, material and hardware, the price listed will automatically reflect what you have selected.

Yes, let us know which materials you are interested in and we will send samples to help finalized your product selection. Please give us a call at 800-597-1195 or email us to request your samples.

For custom fabrics, send us at least an 8” x 8” piece of your fabric and we will test it in our manufacturing process. Once testing is complete, we will contact you with the results. If your material is approved, we can then calculate the amount of fabric you’ll need for your order.

For custom laminates, just send us the manufacturer and part number. We will then provide you a quote for products using your specified laminate.

The first step is to determine if you would like your desk divider to be mounted permanently or temporarily to your work surface. We offer a permanent top mount solution for all our dividers, but most of our mounting hardware options do not require drilling into your work surface.
We offer an edge clamp with a lever, an edge clamp with a knob, a low-profile edge clamp and a clamp that can be used to secure your desk divider to the middle of your work surface. Take a look at our detailed clamp descriptions for our frameless desk dividers and framed desk dividers.

Or email us a photo, drawing or sketch of your work surface and include dimensions. We can help determine the best solution for you.

You do not have to drill into your work surface to install our dividers. We offer several different mounting options that make installation quick and easy. Take a look at our detailed clamp descriptions for frameless desk dividers and framed desk dividers.

Yes, fabric panels do absorb some of the sound that impacts each panel.

Yes, take a look at our EchoScape desk dividers. With an NRC rating of up to 0.9, these panels absorb up to 90% of noise that impacts each panel. EchoScape desk dividers provide both sound and visual privacy.

Our Uptown panel allows you to control the height of the panel with a simple adjustment. Our Midtown panel is mounted to your desk at a predetermined height and cannot be moved.

Recommend instructions are to clean panels with water-based cleaning agents, foam or pure water-free solvent. Test cleaning agent on a small inconspicuous area before proceeding. Vacuuming or light brushing is recommended to prevent dust and soil buildup.

Laminate is easy to clean. In most cases, you only need to use a clean, damp, nonabrasive cotton cloth and a mild liquid detergent or household cleaner. Rinse with clean water, using a clean, non-abrasive cotton cloth. Do not flood the laminate, especially near seams, since water can penetrate and cause the substrate to swell. Dry the surface with a soft, clean, non-abrasive cotton cloth.

Use only a very soft damp cloth when cleaning acrylic surfaces. It is possible to scratch acrylic, so, never use paper towels to clean or wipe acrylic. The fibers in paper towel act like fine sandpaper that can scratch the surface and turn it cloudy. When dusting and cleaning acrylic, use a soft, lint-free cloth, preferably one that is designed specifically for acrylic.

NEVER use any scouring compounds or chemical cleaners- such as Windex or other glass cleaners (even if they are environmentally friendly, organic or non-scented). Should anything ever stick to an acrylic surface (such as an adhesive label or gummy substance) do not use any type of solvent.

Many of these cleaners can dull or craze the surface of the acrylic with fine cracks. If the piece requires more than dusting, wash it in warm water mixed with a small amount of mild liquid soap, such as Ivory, rinse and dry. There are also cleaners available designed especially for acrylic that gently clean the plastic without scratching, leaving a lustrous shine that repels dust and eliminates static.

Yes, we offer a universal hinge connector for both mobile and stationary panels. We also offer a hinge that permanently mounts one side of your divider or partition to a wall. Take a look at our general accessories sales sheet for a complete description of each accessory.

Our Room Dividers and Privacy Partitions ship fully assembled. You only need to install the foot option.

Detailed assembly instructions are included with each HighRise desk. Assembly time is approximately 30 minutes.

Our standard lead times are approximately 2-3 weeks plus transit time.

Our Quick Ship Program includes the following products which ship within 1-2 days: Studio Panel, Studio Wing and HighRise Sit Stand base.

Please visit our warranty page for detailed information.

Merge Works accepts checks, wire transfers and the following credit cards - Visa, Mastercard and American Express.

Yes, we can accept your PO. Payment must be made prior to order processing unless credit terms have been establish.

Please complete our dealer application form. Once we receive and review your application we will contact you.

Because most items are manufactured to order, we do not accept returns.

Orders can only be cancelled if they are not in the manufacturing process. Order cancellation requests must be submitted in writing.