Terrace Wing

Standard Lead Time is 2-3 weeks from receipt of order and payment.

Ships Small Package.

Shipping
Shipping is prepaid on all shipments unless special arrangements have been made otherwise and allows for normal ground transportation. Company reserves the right to ship by what is in its opinion the “best way” method and means. Company is not responsible for delays in shipment, caused by unavoidable accidents, strikes, riots, damage to or destruction of plant or part of plant essential to the production of materials covered by an order or any act of God. And no claim for loss or damage shall be allowed in consequence thereof.

Freight Terms
Freight, broker fees and duties are included on all orders over $2,500 net that are paid within Terms. Freight is for normal dock-to-dock delivery. Air freight, inside delivery, lift-gate service, residential & non-commercial delivery, etc. are subject to additional charges. All accessorial charges not requested on purchase order will be the responsibility of the consignee.

Returns
Merchandise may not be returned without Company’s prior written consent. Authorized return merchandise is subject to a handling and restocking charge. All freight charges must be prepaid on return shipments or they will not be accepted. Damaged materials and build to order items cannot be returned under any conditions.

Freight Claims
Company’s responsibility ceases when it turns the shipment over to the carrier. If the goods are damaged by the carrier while in transit the buyer has the sole responsibility of seeking any appropriate recourse against the carrier. All shipments should be carefully inspected by the consignee before acceptance, and the delivering carrier should be requested to record any damage or shortage. If damage is found after delivery, keep all packaging materials for inspection and immediately contact the carrier and schedule an inspection. Claims must be filed within 14 days of receipt of shipment. Carrier liability ceases after this time.

Defects and Shortages
All claims must be reported in the first thirty (30) days after delivery of shipment.

Unopened Shipment Damage Claims
Neither Company nor the carrier will be responsible for concealed damage claims if shipments are left unopened. Notification of concealed damages must be made to the delivery carrier within 14 days after delivery of shipment.